Personal data statement

Upon the nature of your request, your location, and the product, your personal information provided through this Contact Form is collected and used by SERB different entities to handle your request as follows:

• Safety reporting: to collect, monitor, analyse and file any adverse events or risks of incidents that you report to us. This processing is necessary to meet our legal obligations relating to pharmacovigilance regulations.

• Medical information inquiry: to reply to your inquires relating to our pharmaceutical products in order to support their safe and appropriate use, including off-label use etc. This processing is necessary to comply with our legal obligations and is also based on our legitimate interest in ensuring the safe and effective use of our products.

• Product quality compliant: to investigate, monitor, and address any quality complaints relating to our products, such as any fault of quality and/or effectiveness, stability, reliability, safety, performance, or usage. This processing is necessary to comply with our legal obligations.

• Customer service request: to respond, handle and follow up on your enquires regarding our products, such as product availability, usage, distribution, transport, ordering etc. This processing is based on our legitimate interest in ensuring the effective operation of our business and the proper management of customer needs.

• Business Development and Licensing: to evaluate, communicate and negotiate potential partnerships. This processing is based on our legitimate interest in pursuing and establishing potential business relationship.

• Ethics and Compliance reporting: to intake, assess, investigate and manage compliance issue reporting and to ensure compliance with applicable laws, regulations, our Code of Conduct and internal policies. This processing is based on our legitimate interests in ensuring ethical conduct and compliance, and, where applicable, on our legal obligations.

Fields marked with an asterisk are mandatory. To the extent necessary, we may share your information with our affiliated companies, business partners, or service providers located in other countries, where data protection laws may differ or may not provide the same level of protection as in your country. In such cases, we implement appropriate safeguards to ensure the protection of your information.

We will retain your information for as long as necessary to fulfill the purposes for which it is processed, or as required or permitted by applicable law.

You have the right to access your information, to rectify it, to limit its processing, the right to data portability and in certain cases the right to object to its processing and to delete it. Please note that your identity cannot be kept confidential when you report an adverse event incident to which you were personally exposed.

We do not sell your personal information or share it with third parties for targeted advertising.

You can exercise your rights at any time by sending an email to our Data Protection Officer (DPO) at dpo@serb.com. You also have the right to introduce a complaint with the competent supervisory authority of EU/EEA Member States and the UK Information Commissioner’s Office. For more information concerning the processing of your personal information, please check our privacy policies or contact us directly at dpo@serb.com.